Let's clarify the important points.

Answers to prepare your inquiry and define the scope.

Security camera for the Technical Archive Department (DITAP). — DITAP installations and equipment.

Are you available to come to my location?

Please provide the city and the type of installation. Coverage, technical equipment, transfers, and the date will be confirmed in each proposal.

Can I see my cameras from my phone?

It is evaluated based on the cameras, the recorder, and the connection. If the project includes remote access, permissions are configured and the connection is tested.

What happens if the internet goes down?

A system with local recording can continue to record as long as its equipment has power and a local connection. Remote access and internet alerts may be interrupted.

How many days are recorded?

The storage capacity depends on the type of disk, the number of cameras, the data rate, and the recording mode. Storage is sized according to the objective and then verified against the actual configuration.

Do you offer 24-hour monitoring?

Monitoring services require confirmation of availability, schedules, responsible parties, and a written protocol. This website does not guarantee continuous service or immediate responses.

Can I continue using my current cameras?

First, the condition and compatibility are checked. The proposal differentiates between usable equipment and equipment that needs to be replaced.

Support before, during and after implementation.

A clear initial contact. A written proposal. Agreed-upon next steps.

Before: to understand and define

We discussed your needs and established goals, deliverables, deadlines, and costs within the proposal.

During: to coordinate the work

We agreed on responsibilities, stages, and the necessary information to move forward. The launch and training are defined according to the project.

After: knowing how to proceed.

We’ve agreed on the channels, times, and scope of the follow-up support, so you’ll know who to contact.

Answers before deciding.

What am I going to receive before signing a contract?

A written proposal outlining the scope, deliverables, stages, price, and terms. It also identifies any additional services you would like to include.

How is support organized?

We’ve defined the contact channel, the hours of operation, and the scope of support within the proposal. This allows you to understand what kind of assistance your service offers and how to request help.

What’s happening with the information related to my organization?

When defining the project, we reviewed what information is needed, who can access it, and how it will be shared. In software systems, we also agreed on the conditions for backup, preservation, and export.

A protected technology foundation.

HTTPS / TLS

Encrypted connections

Your browsing on this website uses HTTPS/TLS to protect information during transmission.

AES-256

Encoded within the infrastructure.

Vercel, the provider of hosting for this website, documents the use of AES-256 encryption for data stored within its infrastructure.

DITAP

Protection connected to your business.

Cameras, access controls, and alarms are evaluated based on your spaces, users, and operational needs.

Learn about the supplier’s specifications.